PAYMENT METHODS AND TERMS OF SALE
PAYMENT INVOLVES TACIT ACCEPTANCE OF THIS
Method of payment: advance payment by ordinary postal order or by bank transfer (see our payment details attached).
The prices are intended ex works. location, shipping and packaging excluded. They are calculated separately and specified in the estimate.
Offer validity: 10 days from this or until the product described runs out.
Related promotions or discounts last for one week and refer to the quantity and type of material or plants specified in the estimate.
Changing the type of material, type of plant, size or quantity entails the forfeiture of any discounts or offers applied to the initial offer.
The order will be processed (the goods will be sent by courier) within 5-15 working days from payment or in any case depending on the number of orders preceding the same.
Notice or delivery by appointment and priority shipping must be requested at the time of the estimate and involve an additional cost of €11 + VAT 22%.
Other requests such as delivery of the goods other than the delivery address of the purchaser must be made present at the time of the request for a quote, (e.g. in the case of a gift).
In the case of payment by bank transfer or postal order, it is necessary to send us a copy of the payment, so as not to have to wait for the postal or bank statement.
In any case, the goods will be shipped when we deem it most appropriate in order to protect the shipped items (e.g. not on Thursday or close to August 15th, but immediately after).
The goods will not be shipped if the address provided is incomplete, therefore please provide: surname and name, address complete with house number, postal code,
Locality or fraction, city and province.
It is essential to provide a national telephone number for the courier.
If the address provided is incorrect, we decline all responsibility, furthermore the costs of redelivery will be charged.
Payment can be made via:
INSTANT BANK TRANSFER with value date on the date of the order and costs totally borne by the buyer
Deferred currency results in the postponement of delivery.
Banco BPM, Ag. of Credera Rubbiano located in via Roma
current account in the name of Vivaibambù di Brandazzi Mario
IBAN IT02 V 05034 56830 000000170887
SWIFT BAPPIT21R18
OR
Through PAY PAL. Paypal payments of a different type from the one requested by us will not be considered valid since Paypal payments for commercial transactions without the payment of commissions are not legal. Obviously the Vivaibambù account is a business account.
Or via PAY PAL QR code in this the payment for the buyer is free. Just access your paypal account, via the app, and select "GOODS AND SERVICES" and pay from there. If the amount does not correspond to the requested consideration, the order will not be processed.
It should be noted that as regards the sending of money made via Pay Pal, the receipt will appear as money sent to Raffaini Saida and that it is a business account.
OR
By crediting the requested sum on PostePay card n° 5548 1100 0133 9345 headed to
Brandazzi Mario, C.F. BRNMRA66S19D142U.
OR
By bank transfer to the IBAN associated with the PostePay-> card
IT 36 U 36081 05138 99489 3094 896
It should be noted that Vivaibambù is a sole proprietorship and as such Poste Italiane delivers Poste pay with the name of the owner and not with the name of the company.
OR
ORDINARY POSTAL ORDER
To be made out to Vivaibambù
Via Dosso di Mattina 12 - 26010 Credera Rubbiano - Cremona
PLEASE SEND A COPY OF THE PAYMENT BY MAIL to This email address is being protected from spambots. You need JavaScript enabled to view it. OR BY FAX TO 0373 615070.
ATTENTION: THE GOODS WILL BE SHIPPED UPON ARRIVAL OF THE COPY OF THE PAYMENT (within 5-15 working days) or in any case when Vivaibambù and Allevamentopescirossicarpekoi deem it more appropriate for the purpose of the integrity of the goods, which we remind you are "LIVE GOODS". Please note that it may take up to 10 -15 working days before the order is processed due to the large number of orders that arrived prior to the order in question. In simple words, if 50-70 people have already ordered and paid before you, the waiting time is extended.
The plants shipped are all plants certified through the Phytosanitary Passport.
It may be necessary, at the time of shipment, preparation or collection and loading operations, in some plants to carry out a formation pruning or even the complete removal of the foliage to ensure their rooting. This cannot constitute a reason for complaint or withdrawal.
It may be necessary at the time of shipment, of the
preparation or withdrawal or loading operations, reduce the canopy of the plant. This cannot constitute a reason for complaint or withdrawal.
Due to their conformation, some plants tend to fray or get damaged during shipping or preparation or loading operations, despite careful packaging, this does not affect their vitality and rooting. This cannot constitute a reason for complaint or withdrawal.
The sales invoice must be requested together with the estimate and specifying the tax data and the unique code.
If an invoice is not requested, the sale is recorded in the payment register in compliance with the times and regulations in force.
In the event that the customer collects the goods via his own courier, the packaging costs will still be charged and we decline all responsibility and the customer automatically waives any claim against Vivaibambù and ALLEVAMENTOPESCIROSSICARPEKOI in the event of damage.
In the event that the material purchased is bamboo canes, please note that it is living material and like any type of wood subject to possible cracks or splits, especially if it has been subjected to insults or incorrect processing or sudden changes in temperature and humidity, therefore these events are not due to the quality of the bamboo canes supplied by Vivaibambù but to normal phenomena.
Vivaibambù and Allevamentopescirossicarpekoi undertake to notify the customer via e-mail when the order is processed and to provide the codes necessary for tracking the shipment. Generally the shipment is entered in the list, in the terminal, around midnight of the day on which the collection was made.
Once the goods have been shipped, it is no longer possible to change the destination or even the delivery address. This is because the courier in this situation opens the storage file which has an additional cost of € 48.00 plus VAT plus additional costs.
Neither the recipient nor the BRT courier have the right to handle the package sent by Vivaibambù and Allevamentopescirossicarpekoi without the latter having given a written authorization as required by the contract stipulated between Vivaibambù and BRT.
Express couriers are used for shipping the goods, however there is no guarantee that delivery will take place within 24 and 36 hours in the islands, since this does not depend in any way on Vivaibambù and therefore does not constitute grounds for complaint or withdrawal. In order to avoid inconvenience, it is advisable to consult the tracking of the shipment.
Special needs for packaging or subdividing the goods must be made known when requesting a quote (e.g. 9 fish divided into 3 bags).
The goods travel at the risk and danger of the buyer. It should be noted that it is absolutely forbidden in Italy and throughout the Community to ship plants and fish except by means of special means.
In order to exactly define the customer's requests, all documents, photos and messages exchanged by e-mail, sms, whatsapp are also considered an integral part of the contract.
For any dispute, the court of Cremona or in any case the court pertaining to the selling company is competent.
The sale is regulated by law only by the Agricultural Contract according to the regulations in force.
From the moment of payment of the goods or in any case from the order confirmation, the customer, unless otherwise agreed in writing, for the collection of the ordered goods. In the case of bamboo canes it has a maximum of 10 working days.
In the case of plants and/or fish it has a maximum of one working week, after which the nursery charges for both plants and fish will be applied. These are calculated according to the time and type of treatments administered (watering, fertilization, transplanting, feeding and filter cleaning, etc.) and the inconvenience caused by failure to collect them.
Payment of the goods implies acceptance of this. The payment of a part of the money must be understood as the payment of a confirmatory deposit as a guarantee for both the seller and the buyer. The balance must be paid before collecting the goods.
SINCE THE GOODS ARE PERISHABLE / LIVE AS WELL AS GOODS SPECIFICALLY PREPARED FOR HYGIENE- SANITARY REASONS, AS PER ARTICLE 59 OF THE CONSUMER CODE, THE RIGHT OF WITHDRAWAL IS NOT APPLICABLE.
Since these are perishable/live goods specifically: plants, fish, molluscs, for hygienic-sanitary, phytosanitary reasons and related to the possible transmission of diseases or parasites, returns are not accepted once they have left the nursery.
For goods not delivered in person but left in front of the house, or at the gate, or in the courtyard or in any case as per the specific request of the customer absent at the time of delivery, (as per the customer's request in the online order), we decline any liability and the customer thus loses any right of withdrawal or reconsideration or alleged order not
compliant.
In the case of goods that may be subject to the right of withdrawal in the field of e-commerce, this right can be exercised within 8 days which must be counted as follows: in sales contracts, from the day in which the consumer or a third party, designated by him to receive his property, materially takes possession of it.
To exercise this right, the consumer is obliged to inform the seller of his decision within 8 days using the appropriate form or any other communication that is suitable for explicitly expressing the decision.
The costs of returning the goods are borne by the consumer who must use the original packaging. The consumer will be entitled to a refund only after receipt of the goods or in any case upon proof of having sent them.
The customer's misunderstanding of the universally recognized ø symbol as a symbol of diameter (and not of circumference) in no way constitutes a cause for reimbursement or replacement of the rods.
In the event of a request for plants through a common name, we do not respond if the customer does not intend that type and does not constitute a cause for reimbursement or replacement. The only guarantee is given on the classification with scientific name belonging to the international Linnean classification.
The substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. It is essential that the goods are returned in perfect condition, unused, substantially intact, with the original seals and labels and not removed and provided with the original wrappings.
SPECIFICATIONS FOR BAMBOO CANES
If the rods have to be cut to size, a single cut is included in the price of the rod. Further cuts must be requested at the time of formulation of the estimate and have a cost of € 1 each.
In the event that the material purchased is bamboo canes, please note that it is living material and like any type of wood subject to possible cracks or splits, especially if it has been subjected to insults or incorrect processing or sudden changes in temperature and humidity, therefore these events are not due to the quality of the bamboo canes supplied by Vivaibambù but to normal phenomena.
AS FOR FRESH/DRIED/MATURED BAMBOO CANES, CUT AND PREPARED ON SPECIFIC REQUEST, PLEASE NOTE THAT NO DISCOUNTS WILL BE APPLIED UNLESS SPECIFICALLY AGREED EACH TIME.
Seasoned or dried bamboo canes are subject to a VAT rate of 22%
USES garden, terrace or veranda, vegetable garden, handicrafts, furnishing accessories or furnishings, in the case of construction bamboo, even load-bearing structures.
FEATURES. The dried / seasoned bamboo canes are selected directly in the Vivaibambù plantation by an expert and are cut according to all the trappings of the oriental tradition. Both standard quality dry/cured rods and selected construction grades are available.
Like all woods, even the individual varieties of bamboo canes have different characteristics and specific uses.
In the event that one type of material with respect to another is not specifically requested, Vivaibambù declines all responsibility.
Their duration is much higher than 10 years knowing that bamboo is almost rot-proof and that its resistance is greater than some steels. The rods have not undergone any chemical treatment, with the exception of the Tonkin bamboo which is clearly imported and has been fumigated according to the law in the country of origin.
MAINTENANCE - They naturally tend to fade and change color over time and depending on the location.
If you want to keep their original colour, apply an impregnating agent. The culms based on exposure to sunlight, rain and wind can crack when used outdoors, but also indoors due to changes in temperature and humidity. The use of structural timber guarantees a longer life but does not exclude that they can crack.
N.B. It may happen that seasoned bamboo canes even for two years are still of
pale green color, this happens due to the curing method. However, these rods fall into the category of selected and seasoned wood.
Green or fresh canes (fresh yellow or fresh black) are subject to a VAT rate of 10%
USES - Exhibition stands, Handicrafts, Decoration, floral compositions (temporary exhibitions, etc ...)
TECHNICAL FEATURES. Both standard quality and selected construction grade green rods are available.
The culms lose their original color and gradually turn beige. They are grown in Italy with great care by Vivaibambù.
Like all woods, even the single varieties of bamboo canes have different characteristics and
specific uses.
In the event that one type of material rather than another is not specifically requested, Vivaibambù declines all responsibility.
MAINTENANCE If you want to maintain the intensity of the colour, you need to protect the culms from direct sunlight. In this way the canes can remain green even for several months. It is possible to apply a transparent impregnating varnish as protection against rain and sun. Once dried, they can also be dyed in different colors. Depending on exposure to sunlight, rain and wind the sections may crack when used outdoors. It can also happen in environments
interiors due to changes in temperature and humidity, natural or due to heating and air conditioning systems.
PRICES refer to the cost of a one meter long rod and vary according to the diameter of the rod itself and the type of bamboo. the prices are also ex works and VAT excluded. As already mentioned, the VAT rate is 10% for fresh or green bamboo canes and 22% for dry or seasoned canes.
ADDITIONAL NOTES
The diameter of the barrel is measured as usual approximately in the center of the length of the barrel itself.
The prices are also ex works and excluding VAT. As already mentioned, the VAT rate is 10% for fresh or green bamboo canes and 22% for dry or seasoned canes.
Regardless of the quality and seasoning, remember that bamboo is not wood and therefore cannot be worked or treated as such. It cannot bear insults such as falls that affect the longitudinal axis, therefore we decline all responsibility in the event of incorrect storage and processing.
The payment of a deposit blocks the price of the goods for 20 days from the date of payment. In the event that the customer fails to pay the balance and collect it within this period, the costs of the nanny will be charged and, in the case of bamboo, the price will also be applied according to the possible growth carried out.
Our company is registered in the R.U.O.P. of the Lombardy Region code IT-03-0389 and as such subject to periodic phytosanitary checks by the Inspectors of the Region, which guarantee the absence of parasites and diseases.
In the event of disputes, the Court of pertinence of the selling company is competent.
The sale is regulated by law only by the Agricultural Contract according to the regulations in force.
Payment of the goods implies acceptance of this.
